If you have purchased Managed Services (Remote and/or Onsite) from eGain directly or indirectly through eGain's business partner, you can submit an online request through the form on this page.

* denotes a required field

Company details
Support account number *    EGSP -
Company name *   
Region *   
Partner / Customer *   
Support level *   
   
Contact person details
First name *   
Last name *   
Email address *    
CC email address   
Phone number *   
Product details
Product Line *   
Product Version *    
Server operating system *   
Application database *   
Application configuration *   
Update Level*   
Version *   
Module having issue *   
Request details  
Severity *     
Type of issue *   
Subject (100 chars or less)*   
Type of Request *   
Describe your Request *   
Expected Date of Completion   
Frequency *   
 
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